Position: Operations Manager – Events, Stadia & Festivals
Salary: £40,000– £45,000 Per Annum
Schedule: 40 hours per week
Location: North West
At FGH Security, we pride ourselves on our core values, which guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow." We are currently seeking an experienced individual who shares these values to join our team as an Operations Manager to deliver on our events, stadia and festival portfolio.
Your main responsibility will be ensuring the successful deployment of security and stewards across various locations, while managing your team’s performance and maintaining customer satisfaction.
As Operations Manager, you will act as the primary point of contact for our customers and report directly to the Head of Events & Festivals.
You will be expected to base yourself from your nearest FGH Security office, regularly visit customer sites and work from FGH Security's Lancaster office at least one day per week (travel outside of your main place of work will be covered by expenses).
The role involves being present for operational delivery during fixtures and events which will involve evenings and weekends. Where operational delivery takes you over your contracted hours, overtime is payable.
Experience in security management, customer account management, events or stadium operations or festival production would all be considered relevant and transferrable skills.
Main Duties and Responsibilities:
- Oversee all aspects of operational management.
- Lead and support your team to meet performance goals and KPIs.
- Produce technical deployment plans and documentation such as Security Operational Plan, Crowd Management Plans, Risk Assessments, Assignment Instructions, briefings and SOP's etc.
- Maintain strong client relationships through regular meetings and exceptional account management.
- Monitor and report on KPIs to track the team's performance and quality of service.
- Set clear goals for the team and ensure high standards are maintained.
- Review and respond to incidents.
- Provide oversight on P&L management.
Qualifications:
- SIA Door Supervision Licence.
- Driving Licence.
- L5 Crowd Management (desirable).
- L4 Spectator Safety (desirable).
- Formal H&S competency (desirable).
Requirements:
- Experience in the security industry or working in partnership with a security provider in events operational roles.
- 5 years of management experience, preferably in operations or account management role
- Excellent written and verbal communication skills.
- Great interpersonal skills.
- Highly organised with keen attention to detail.
- Proficiency in various software tools, with the ability to quickly adapt to new systems.